Q Where are you located?
A TruBellai Sdn Bhd is located at B-‐3-‐1, Pacific Place Commercial Centre, Jalan PJU 1A/4, 47301 Petaling Jaya, Selangor.
Q How do I place an order & make purchase?
A Orders are accepted via:
1. Call-‐ordering via our hotline 03-‐78317708 from 9 am to 6 pm on normal working days.
2. Email: firstname.lastname@example.org
3. SMS: 017-‐684 6889 Whatsapp: 017-‐684 6889
4. Fax: 03.78317151
Q How do I purchase online?
A You can purchase our products via our Facebook Fanpage online shop or our online shop.
Q What payment methods are accepted?
A Payments are automated when purchase via online shop by a secure debit card. Manual orders (call-‐in/email/text/fax) payments are to be transferred to our Maybank account.
Q Can I ship a gift to someone?
A Yes. We provide free delivery for any purchase but only to one recipient/addressee.
Q How long does it take for my package to arrive?
A We use Nationwide courier service. Packages may take about 3-4 working days to arrive.
Q How can I track my package?
A We will provide tracking number for you to track your package at www.nationwide2u.com/v2/care_track.cfm
Q How much will shipping cost?
A Shipping to ONE Malaysian address is FREE OF CHARGE for each purchase.
Q Can I return my order?
A Yes. Subject to our Return and Refund Policy in the Shopping Terms. However, for hygienic and logistical reasons, some items are not returnable.
Q Other than online, where else can I get to purchase TruBellai products?
A TruBellai products are exclusively available at our kiosk in Alamanda Shopping Centre, Putrajaya and you can check out our list of distributors nationwide here https://www.facebook.com/Trubellai/notes
Q Do you offer samples?
A Yes, but for selected item only. Please click on sample button at our homepage.
Q How can I be a distributor of your products?
Q How can I be a dropshipper of your products?
Q How can I get in touch to know more about TruBellai and its products?
A Enquiries are welcomed to reach our email at email@example.com OR you can talk to our Sales/Marketing Team at 603 7831 7708 OR whatsapps: 017-684 6889 OR you can always leave a PM at our Facebook fanpage: TRUBELLAI