• Home
  • Terms & Conditions

FAQ

Q Where are you located?

A TruBellai Sdn Bhd is located at B-­‐3-­‐1, Pacific Place Commercial Centre, Jalan PJU 1A/4, 47301 Petaling Jaya, Selangor.

Q How do I place an order & make purchase?

A Orders are accepted via:

1. Call-­‐ordering via our hotline 03-­‐78317708 from 9 am to 6 pm on normal working days.
2. Email: trubellai@gmail.com
3. SMS: 017-­‐684 6889 Whatsapp: 017-­‐684 6889
4. Fax: 03.78317151

Q How do I purchase online?

A You can purchase our products via our Facebook Fanpage online shop or our online shop.

Q What payment methods are accepted?

A Payments are automated when purchase via online shop by a secure debit card. Manual orders (call-­‐in/email/text/fax) payments are to be transferred to our Maybank account.

Q Can I ship a gift to someone?

A Yes. We provide free delivery for any purchase but only to one recipient/addressee.

Q How long does it take for my package to arrive?

A We use Nationwide courier service. Packages may take about 3-4 working days to arrive.

Q How can I track my package?

A We will provide tracking number for you to track your package at www.nationwide2u.com/v2/care_track.cfm

Q How much will shipping cost?

A Shipping to ONE Malaysian address is FREE OF CHARGE for each purchase.

Q Can I return my order?

A Yes. Subject to our Return and Refund Policy in the Shopping Terms. However, for hygienic and logistical reasons, some items are not returnable.

Q Other than online, where else can I get to purchase TruBellai products?

A TruBellai products are exclusively available at our kiosk in Alamanda Shopping Centre, Putrajaya and you can check out our list of distributors nationwide here https://www.facebook.com/Trubellai/notes

Q Do you offer samples?

A Yes, but for selected item only. Please click on sample button at our homepage.

Q How can I be a distributor of your products?

A To be a distributor, you need to complete DISTRIBUTOR APPLICATION form and MUST comply with our stated requirements. Approval to be a registered Distributor may take about 1-­‐2 working days before you can place your first stock order.

Q How can I be a dropshipper of your products?

To be a dropshipper, you need to complete DROPSHIPPER APPLICATION form and MUST comply with our stated requirements. You will need to get your Dropshipper Code No before promoting & collecting orders.

Q How can I get in touch to know more about TruBellai and its products?

A Enquiries are welcomed to reach our email at enquiry@trubellai.com OR you can talk to our Sales/Marketing Team at 603 7831 7708 OR whatsapps: 017-684 6889 OR you can always leave a PM at our Facebook fanpage: TRUBELLAI